Cancellation Policy

This Cancellation Policy explains how to end or pause an engagement with GeniusOrder Media LLC. It should be read together with your signed agreement or Statement of Work (SOW), our Terms of Service, and our Refund Policy. Where a signed SOW conflicts with this page, the SOW controls.

1. Monthly retainers

• Retainers auto-renew each month unless cancelled.
• To cancel, email help@geniusordermedia.com with the subject line "Retainer Cancellation" at least 30 days before your next renewal date.
• You remain responsible for fees during the 30-day notice period. Services continue as normal so we can hand off cleanly.
• Fees already paid for the current billing period are non-refundable (see Refund Policy).

2. Fixed-scope projects

• Fixed-scope projects (websites, brand identities, campaigns, etc.) may be cancelled in writing at any time.
• On cancellation, you are billed for (a) all work completed to date at the SOW rate, plus (b) any third-party costs already committed on your behalf (ad spend, stock, subscriptions, print).
• Deposits are applied first; any remaining balance is invoiced net 7. Any surplus (rare) is refunded per the Refund Policy.

3. Ad-management engagements

• You may pause or cancel ad campaigns at any time. We will pause campaigns within 1 business day of a written request.
• Management fees continue through the current billing period. Cancellation for future periods follows the 30-day notice rule in Section 1.
• Ad spend already committed to the platform is governed by that platform's own refund rules.

4. Pausing an engagement

• You may request to pause a retainer for up to 60 days once per twelve-month period at no additional fee. Pauses longer than 60 days are treated as cancellations and require re-onboarding to resume.
• While paused, we do not perform work, do not bill retainer fees, and cannot guarantee that the same team members will be available on resumption.

5. Cancellation by GeniusOrder Media

We may suspend or cancel an engagement, with written notice, if:

• An invoice is more than 15 days past due.
• You provide unlawful, deceptive, or infringing materials for us to publish.
• You engage in abusive conduct toward our team.
• Continuing the engagement would violate law or platform policy.

In these cases, fees for work performed remain due and are not refundable.

6. What happens after cancellation

• Within 10 business days of the effective cancellation date, we deliver final files for paid-for work and remove GeniusOrder team access from your platforms.
• You are responsible for downloading and safeguarding all files, credentials, and reports we hand over. We retain project data for 90 days after cancellation, after which it may be deleted.
• Any confidentiality, IP-ownership, indemnity, and limitation-of-liability terms survive cancellation.

7. How to submit a cancellation

Email help@geniusordermedia.com from the email address on file with:

• Company name and account/invoice reference.
• The engagement you wish to cancel or pause.
• Your requested effective date.

We will confirm receipt within 2 business days and send a written cancellation confirmation with the final billing summary.